Return Policy

Refund & Return Policy

At House of Zivarish, we take great care in checking and securely packaging every piece before dispatch. However, in the rare event that your jewellery arrives damaged or defective, we’re here to help.

Please read our return and replacement policy below.

1. Eligibility for Returns & Replacements

Returns or replacements are accepted only in cases where the product is received damaged or defective.

Products are not eligible for return or exchange due to change of mind, dislike of the design, colour or size, or general wear and tear after use.

Custom-made or personalised products are non-returnable and non-refundable.

2. Replacement Policy

If your product is damaged during transit, we will arrange a replacement of the same product, subject to availability.

If the same product is unavailable, we will issue a refund to the original payment method.

Refunds will be provided only when a replacement cannot be fulfilled.

3. Unboxing Video Requirement

For damaged-product claims, customers are requested to record a clear, continuous and unedited unboxing video.

The video should show:

* The package unopened and clearly visible from all sides.
* The package being opened/unsealed in one continuous recording.
* The jewellery and any visible damage or defect clearly shown.

An unboxing video helps us verify transit-related damage and process claims efficiently. Claims without adequate proof may not be eligible for approval.

4. Return Process

If your return or replacement claim is approved, we will provide the return instructions.

The product must be returned in its original packaging, along with all accessories, certificates, tags and other items supplied with the order.

Once the returned product is received and inspected, we will confirm the outcome of your claim.

5. Timeline for Reporting Damage

Any damage or defect must be reported to us within 24 hours of delivery.

Please contact us as soon as possible after receiving your order so that we can assist you promptly.

Once your return is approved and the product has been received and inspected, the replacement or refund will be processed within 7–10 working days.

6. Return & Replacement Shipping

For an approved claim relating to a product that arrived damaged or defective, House of Zivarish will cover the applicable return and replacement shipping costs.

We do not accept returns for reasons outside the eligibility criteria mentioned above.

7. How to Raise a Claim

For any return, replacement or refund-related assistance, please contact us:

WhatsApp: +91 7019040530
Email: houseofzivarish@gmail.com

Please include your order number, photographs/video of the product and a brief description of the issue so that we can assist you faster.

Thank you for choosing House of Zivarish.