Privacy Policy
Privacy Policy
Last Updated: 11 August 2026
House of Zivarish (“we”, “us”, “our”) operates this website and online store, including all related content, features, products, and services, to provide you with a curated jewellery shopping experience.
Our store is powered by Shopify, which provides the technology that enables us to operate our online store and provide our Services to you.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, browse our products, place an order, make a purchase, contact us, or otherwise interact with us.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our website and Services, we may collect the following information:
Contact and Delivery Information
● Full name
● Mobile number
● Email address
● Billing address
● Shipping address
● City, state and PIN code
Order and Transaction Information
● Products you view, add to your cart, wishlist or purchase
● Order history
● Returns, exchanges or cancellations
● Transaction details
● Payment status and confirmation
Payment Information
Payments made through our website may be processed through third-party payment gateways.
We do not intentionally store your complete credit card, debit card, UPI, banking or other sensitive payment credentials on our own systems. Payment information is processed by the relevant payment service provider in accordance with its privacy and security practices.
Communications
When you contact us through email, WhatsApp, Instagram, our website, customer support or other communication channels, we may collect the information you provide, including your name, contact details and the contents of your communication.
Device and Website Usage Information
When you visit our website, certain information may automatically be collected, including:
● IP address
● Browser type
● Device type
● Operating system
● Pages visited
● Products viewed
● Website interactions
● Approximate location based on IP address
● Referring website or source
● Cookies and similar technologies
2. How We Collect Personal Information
We may collect personal information:
● Directly from you, when you place an order, contact us, create an account or otherwise provide information to us.
● Automatically, when you browse or interact with our website through cookies and similar technologies.
● Through service providers, such as Shopify, payment gateways, shipping partners, analytics providers and technology providers.
● Through third-party platforms, when you interact with us through platforms such as Instagram, WhatsApp or other social media services.
3. How We Use Your Information
We may use your personal information for the following purposes:
To Process and Fulfil Orders
● Process your orders
● Confirm purchases
● Process payments
● Arrange packaging and shipping
● Provide delivery updates
● Process returns, replacements or refunds
● Provide customer support
To Communicate With You
● Order updates
● Shipping and delivery information
● Customer support responses
● Policy or service updates
To Improve Our Website and Services
We use customer behaviour data to improve website performance, product offerings and user experience.
Marketing and Advertising
We may use your information to send:
● New collections
● Product launches
● Offers and promotions
● Brand updates
You may opt out anytime using the unsubscribe option.
Security and Fraud Prevention
● Detect fraud
● Prevent misuse
● Secure transactions
● Protect our business and customers
Legal Compliance
We may use or disclose information when required by law or legal process.
4. How We Share Your Personal Information
We do not sell your personal information.
We may share it with trusted service providers such as:
● Shopify
● Payment gateways
● Shipping partners
● Analytics tools
● Marketing platforms
● Customer support tools
● IT and cloud providers
We only share what is necessary for business operations.
We may also share information:
● If required by law
● To prevent fraud or security issues
● During business transfers (merger, acquisition, etc.)
5. Shopify
Our store is hosted on Shopify.
Shopify processes your data to help us run our store and may store data outside India.
Shopify Privacy Policy:
https://www.shopify.com/legal/
6. Cookies and Tracking Technologies
We use cookies to:
● Improve website functionality
● Remember preferences
● Analyse traffic
● Improve marketing
● Enhance user experience
You can disable cookies in your browser settings, but some features may not work properly.
7. Third-Party Links
We are not responsible for the privacy practices of third-party websites linked on our platform. Please review their policies separately.
8. Social Media Platforms
If you contact us via Instagram, WhatsApp or similar platforms, your data is also governed by their privacy policies.
Avoid sharing sensitive personal or financial information on these platforms.
9. Children’s Privacy
Our website is not intended for children. We do not knowingly collect data from minors.
10. Data Security
We take reasonable security measures to protect your data, but no system is 100% secure.
11. Data Retention
We retain data only as long as necessary for:
● Order fulfilment
● Legal compliance
● Business operations
● Fraud prevention
12. Your Rights
You may request:
● Access to your data
● Correction of data
● Deletion of data (where applicable)
● Opt-out of marketing
We may verify your identity before processing requests.
13. Marketing Communications
You may opt out of marketing emails anytime, but transactional messages will still be sent.
14. International Data Transfer
Your data may be processed outside India due to Shopify and third-party services.
15. Updates to This Policy
We may update this policy periodically. The latest version will always be posted here.
16. Contact Us
House of Zivarish
Email: houseofzivarish@gmail.com
Phone/WhatsApp: 7019040530
By using our website, you agree to this Privacy Policy.